Returns + Exchanges

Returns + Exchanges

Thank you for choosing Nani Shells for your jewelry! We want you to be delighted with your purchase, so please review our Returns and Exchanges policy:

Returns:

• We accept returns for non-custom items within 14 days of purchase.

• Items must be original, unused, and with all tags and packaging intact.

• Custom orders are non-returnable, as they are made specifically to your specifications.

• Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

• Refunds will be issued to the original form of payment within 5–7 business days of receiving the returned item.

Exchanges:

• Exchanges are accepted for non-custom items within 14 days of purchase.

• Items must be original, unused, and with all tags and packaging intact.

• Custom orders are not eligible for exchanges.

• Original shipping costs are non-refundable; exchange shipping fees are the customer's responsibility.

• If the new item is of higher value, the customer will pay the difference. If it is of lower value, a refund will be issued to the original payment method within 5–7 business days of receiving the returned item.

Custom Orders:

• Custom orders are made to your specifications and cannot be returned or exchanged.

• A 50% deposit is required before starting your custom order, with the balance due upon completion.

• We will provide photos of your finished piece before shipping and work closely with you to ensure it meets your expectations.

• If you have concerns with your custom order, please don't hesitate to contact us within 24 hours of receiving it, and we'll be happy to assist you.

For any questions about our Returns & Exchanges policy, don't hesitate to get in touch with us at nanishells@gmail.com